MARGARET MARIE SIMMERS

159 Hilltop Loop

Kingston, TN  37763

Phone:  (865) 285-7719

Email:  margaret@msimmers.com

SUMMARY

 

Reliable, trusted professional with proven ability to work independently or as a supportive team member. Excellent work ethic; enjoys challenges and can handle stress well.

 

EDUCATION

 

9/2004-12/2005          

Tennessee Technology Center, Harriman, TN

Information Technology Program

Master Site Designer

                                   

4/1999-5/2000            

Tennessee Technology Center, Harriman, TN

Computer Operations Technology Program

Microcomputer Specialist Diploma

 

Certifications            

A+, CIW Certified Internet Webmaster, CIW Java Script, Network+

 

Certification of Achievement

Bellsouth FastAccess Help Desk Training

 

Skills

Computer repair and construction; Networking; Comprehensive knowledge of computer hardware, software, and peripheral equipment; XHTML frameset page at www.geocites. com/mgora99                                          

 

WORK EXPERIENCE

 

9/2006-Present

Learning Center Specialist

Tennessee Technology Center, Harriman, TN

Technical support for computer setup and maintenance; upgrade, repair, and perform troubleshooting for 100+ node Networking issues environment and end user support; diagnose and identify hardware and software problems, member of Advisory Committee for IFT, proctor for CIW and Certiport, assist with network administration and server upgrade from Windows NT to Windows 2003

 

8/2002-Present

Network Administrator, PC Technician

Walt Williams, Inc., Lenoir City, TN

Ensure pcs operate and update; run 8-port hub network, Windows XP Pro, Home, and Media; run accounting and auto dealer software programs; consistently run 4 desktops and 1 laptop connected through DSL

 

10/200l-8/2002

Help Desk Technician

Client Logic, Oak Ridge, TN

Responsible for troubleshooting DSL connections for BellSouth customers; assisted customers installing modem filters for splitting a phone line for phone and internet

 

7/2000-2/2001 SMA (Subcontractor for IBM), Virginia Beach, VA

Consultant – Server Installation

Installed server for Best Buy in Knoxville, TN; contracted to Fulfex, Inc. in Greenville and Erwin, TN; performed connection troubleshooting in Corbin, KY.

 

4/1999-9/2000

Student Technician

Tennessee Technology Center, Harriman, TN

Diagnosed and identified hardware and software problems; performed full technical support for evening classes.

 

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